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Improving the
Management of Projects
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To download examples of case studies and published articles, or to subscribe for Human Systems Briefing, please complete our short registration form for each item you request.
| Case Studies |
'Making it Better' for the
UK National Health Service
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The MiB project, for the UK's National Health Service, was one of sophistication and complexity aimed at improving NHS support for Children, Young People and Families. As such it involved very diverse groups of stakeholders. A robust implementation program was needed that ensured an effective way forward for all affected parties. Human Systems was selected to support the Children, Young People & Families' Network, giving them access to best practice and ensuring that the best routes to success were taken from the very start.
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full case study |

GlaxoSmithKline (GSK) Advances
Project
Practices and Performance
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GlaxoSmithKline (GSK) is a research-based pharmaceutical company employing around 100,000 people in over 100 countries. The Global Project & Portfolio Management division has been a member of Human Systems’ knowledge-sharing Network for over ten years. During this time, the two companies have worked closely to further GSK’s project performance objectives.
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full case study |

Building Program Management
Capability at BT |
In 2004, BT Global’s Customer Service and Network Operations (CS&NO) comprised 20,000 skilled professionals across 200 countries. With the organization growing rapidly, BT was anxious to build program management capability so the company could create end-to-end network solutions for BT’s customers more competitively.
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full case study
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Bombardier Transportation targets global excellence |
Being considered as one of the biggest and the best may tempt some organizations towards complacency, but as Bombardier Transportation saw their business growing, they considered this as a prompt to improve, and instigated a global programme to push further towards project management excellence.
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full case study
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Human Systems assists Department of Health Transformation Program |
When the Department of Health initiated a radical change program, they knew that finding high quality external consultants to provide an objective third-party view would be the key to success. A rare combination of expertise across the science and the art of project management would be needed, combined with the very best facilitation skills to ensure that every perspective was considered.
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full case study
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Building PM Professionalism
across the DWP
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Working with Human Systems for almost 10 years has resulted in DWP consistently delivering increased project and program management efficiency. In recent years, the Department has regularly won awards from the Office of Government Commerce (OGC), the Association for Project Management (APM) and other professional associations. The next step for DWP was to consolidate its centres of excellence into strong project management communities that would continue to develop and improve through robust knowledge-sharing practices and processes.
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full case study |

Human
Systems is valuable springboard for Ericsson’s project management
success |
Today,
Human Systems and Ericsson are working so closely together to maintain
project management excellence throughout the Ericsson Group, that they
operate as one team. Human Systems’ benchmarking tools and improvement
methods are now an intrinsic part of Ericsson’s global approach
and are an essential element of the company’s continuing customer
order delivery success.
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full case study
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| Published Articles |
Article Description: |
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Putting People First
Evaluation Centre December 2009 |
People, not processes, are the essential
ingredient in successful project delivery, says
Dr. Terry Cooke-Davies.
Planning and process have long been seen as the real heart of project management. After all, “You have to build the walls before you can put the roof on”, project novices are told. It is the order of things that matters, and it is the level of organization needed to ensure things happen in a precise order – that is where the real skill lies. |
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article |
Improving project results
PMT October 2009 |
The present article seems to suggest a second lesson: namely that if your organization is not small, then ensure that your central PMO reports to the very top of the organization – presumably so that project delivery and benefits performance can then get the top management attention that it otherwise lacks in large organizations. |
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article |
Reasons for project failure?
it's all in the context.
PMT September 2009 |
A regular speaker at Human Systems Network workshops, Charlie Pellerin is a legend at NASA for his work on rescuing the flawed Hubble Space Telescope. Hubble has since provided astronomers with a unique insight to the universe. As a result of the original failure, he learnt an invaluable lesson that has resulted in a better way of building teams.
Human Systems is now licensed to deliver 4D’s Project Team & Project Team Leader Performance Assessments and can offer the team and leadership performance assessment suite that proved to be the key to sustained improvement for NASA’s teams. |
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article |
'Small is Beautiful' in pm
PMT May 2009 |
‘Small is Beautiful’ in project management . . . or at least, that is how it appears. Terry Cooke-Davies has been casting his expert eye over the data from the Project Manager Today/Human Systems survey last year. Commenting on his findings, he told Editor, Ken Lane, that if PMT were a newspaper, ‘I’d be inclined to say, “hold the front page”, since I think that the results are both surprising and important.’ |
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article |
Distance Learning
Project Magazine February 2009 |
A world shortage of top class managers to run increasingly complex projects and programmes, and the requirement by project-led companies for consistent standards across worldwide activities, is fuelling a global trend for organisations to develop talent through their own internal academies. |
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article |
Interactivity - The End of Passive Learning
Project Magazine November 2007 |
Human Systems Executive Chairman Terry Cooke-Davies chaired the conference panel for this first APM Conference. He reflects on two days of a professional activity event that has helped to shape the future of project management in the coming years. |
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article |
Sharing data is the answer to pm success
PMT March 2007 |
Terry Cooke-Davies set up his world-wide Networks for companies to safely share data on their successes and failures in projects and programs, so that he could provide real benchmarks against which they could improve their practices. As a successful entrepreneur and businessman he recognises the need to learn from real experience, and he describes project management as an area of management where ‘yesterday is not a reliable guide for tomorrow’. |
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article |
| Catching the network bug
PMT March 2007 |
Networking is an excellent way of increasing your knowledge, but how can you share the company’s more sensitive information? |
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article |
Execution's best kept secret!
Project Management European CEO |
Brian Trefty and Tony Teague examine "The impact of improved project delivery on the bottom line . . ." |
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article |
Doing the right projects consistently
PMT March 2005 |
Part 2 - Tony Teague completes his mini series with ways of choosing the right projects and doing them correctly . . . |
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article |
The gulf between strategy, project & reality
PMT February 2005 |
Part 1 of this two part mini-series where Tony Teague looks at the reason why there is a gulf between those who plan strategy and those who deliver . . . |
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article |
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Right Projects
Done Right!
Dr Terry Cooke-Davies' book,
co-authored with international consultant Paul Dinsmore, has
been acclaimed as ‘one of the best books on project management
to emerge in the past several years’.
To view a full synopsis, click
here or click
here to purchase |
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The PMT articles are reproduced with the
permission of Project Manager Today |
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